Customer service hours, response times, Spanish-language support, and how to reach International Bridge about a package issue.

Contact & support hours - International Bridge FAQ

Contact & support hours

How to get started with International Bridge and the platforms and systems we integrate with.

IB Non-Con explained and what e-commerce businesses should know about shipping to Hawaii, Alaska, Puerto Rico, territories, and APO/FPO.

Non-Con service reliability, what happens during disruptions, and how IB handles edge cases on non-continental lanes.

Minimum volume, how IB pricing works, how much you can save with IB Non-Con, and the Box of Savings program.

How to return an unwanted order, why returns take so long, and what to do when a package was not delivered to your address.

What SafePackage is and how it handles CBP customs duty calculation, filing, and remittance for international mail.

Delivery times, service areas, shipping method, PO boxes and military addresses, and international shipping.

Track your International Bridge shipment and understand what each shipping status message means.

Transit times, how transit time is defined, and how tracking works for non-continental shipments.

International Bridge targets 2-5 business day delivery for domestic shipments. Learn what affects your delivery time.

International Bridge ships to Alaska, Hawaii, Puerto Rico, U.S. territories, and APO/FPO addresses, plus 180+ countries. Blue covers mainland U.S.

Yes. International Bridge delivers to PO boxes and all military APO, FPO, and DPO addresses. How to format military addresses correctly.

International Bridge uses a zone-skipping air consolidation model with USPS for final-mile delivery across all U.S. destinations.

Yes. International Bridge ships to 180+ countries worldwide. Learn how international shipping works and how to get started for your business.

Yes. International Bridge's blue service lets you print shipping labels from home and ship packages to any U.S. address.