Customer service hours, response times, Spanish-language support, and how to reach International Bridge about a package issue.

Contact & support hours - International Bridge FAQ

Contact & support hours

How to get started with International Bridge and the platforms and systems we integrate with.

Getting started with International Bridge - FAQ

Getting started

IB Non-Con explained and what e-commerce businesses should know about shipping to Hawaii, Alaska, Puerto Rico, territories, and APO/FPO.

IB Non-Con & destinations - International Bridge FAQ

IB Non-Con & destinations

Non-Con service reliability, what happens during disruptions, and how IB handles edge cases on non-continental lanes.

Operations & reliability - International Bridge FAQ

Operations & reliability

Minimum volume, how IB pricing works, how much you can save with IB Non-Con, and the Box of Savings program.

Pricing & savings - International Bridge FAQ

Pricing & savings

How to return an unwanted order, why returns take so long, and what to do when a package was not delivered to your address.

Returns & package resolution - International Bridge FAQ

Returns & package resolution

What SafePackage is and how it handles CBP customs duty calculation, filing, and remittance for international mail.

SafePackage - International Bridge FAQ

SafePackage

Delivery times, service areas, shipping method, PO boxes and military addresses, and international shipping.

Shipping questions - International Bridge FAQ

Shipping questions

Track your International Bridge shipment and understand what each shipping status message means.

Tracking & shipping status - International Bridge FAQ

Tracking & shipping status

Transit times, how transit time is defined, and how tracking works for non-continental shipments.

Transit & delivery - International Bridge FAQ

Transit & delivery

Customer service is available around the clock Monday through Friday and Saturday 9:30 am to 1:30 pm MST. Phone, email, and contact form.

What are your customer service hours? | International Bridge

What are your customer service hours?

International Bridge aims to respond to all customer service inquiries within 3 business hours. Learn how to get the fastest response.

How long does it take to get a response? | International Bridge

How long will it take to get a response?

Yes. International Bridge has Spanish-speaking agents Monday through Friday, 8 am to 4 pm MST. Call 877-727-2354 and press option 1.

Spanish-speaking customer service | International Bridge

Do your customer service agents speak Spanish?

Contact the retailer for issues with package contents. For tracking, delivery, or missing packages, International Bridge customer service can help.

Who do I contact if I have issues with my package? | International Bridge

Who do I contact if I have issues with my package?

Track your International Bridge shipment using your tracking number or order number. Real-time status updates from pickup through delivery.

Where and how can I track my package? | International Bridge

Where and how can I track my package?

Understanding shipping status messages: 'In Transit,' 'Notice Left,' 'Missorted,' 'Returned,' and more. What each one means and what to do next.

What do shipping status messages mean? | International Bridge

What do the shipping status messages mean?

Your International Bridge package shows delivered but hasn't arrived? Practical steps to take, starting with your local Post Office.

Tracking says 'Delivered' but I never got my package | International Bridge

My tracking says 'Delivered' but I never received my package

International Bridge targets 2-5 business day delivery for domestic shipments. Learn what affects your delivery time.

How long does shipping take? | International Bridge

How long will it take for me to receive my order?

International Bridge ships to Alaska, Hawaii, Puerto Rico, U.S. territories, and APO/FPO addresses, plus 180+ countries. Blue covers mainland U.S.

What areas does International Bridge service? | International Bridge

What areas does International Bridge service?

Yes. International Bridge delivers to PO boxes and all military APO, FPO, and DPO addresses. How to format military addresses correctly.

Do you deliver to PO boxes or military addresses? | International Bridge

Do you deliver to PO boxes or military addresses?

International Bridge uses a zone-skipping air consolidation model with USPS for final-mile delivery across all U.S. destinations.

What is International Bridge's shipping method? | IB Shipping

What is your shipping method?

Yes. International Bridge ships to 180+ countries worldwide. Learn how international shipping works and how to get started for your business.

Does International Bridge ship internationally? | IB

Does International Bridge ship internationally?

Yes. International Bridge's blue service lets you print shipping labels from home and ship packages to any U.S. address.

Can I ship a package myself? | International Bridge

Can I ship a package myself using International Bridge?

How to refuse or return a delivery through USPS, plus the steps to take to protect your refund.

I don't want my order anymore. What do I do? | International Bridge

I've decided I don't want my order. What do I do?

USPS returns packages using the lowest-cost method, which can take several weeks. Why returns are slow and what you can do while you wait.

Why is it taking so long for my package to return? | International Bridge

Why is it taking so long for my package to return?

Why USPS sometimes flags street addresses as undeliverable, and what to do, especially in areas where a PO box is required.

Why wasn't my package delivered to my home address? | International Bridge

I gave my home address but my package wasn't delivered. Why?

IB Non-Con is International Bridge's flagship service for Alaska, Hawaii, Puerto Rico, U.S. territories, and APO/FPO. Learn how it works.

What is IB Non-Con? | International Bridge

What is IB Non-Con and how does it work?

Hawaii is a domestic U.S. destination. What e-commerce businesses need to know about shipping to Hawaii and how IB Non-Con serves the market.

Shipping to Hawaii for e-commerce businesses | International Bridge

What should e-commerce businesses know about shipping to Hawaii?

Alaska is a domestic U.S. destination. What e-commerce businesses need to know about IB Non-Con's Alaska coverage, urban and remote.

Shipping to Alaska for e-commerce businesses | International Bridge

What should e-commerce businesses know about shipping to Alaska?

Puerto Rico is a domestic U.S. destination, not international. What e-commerce businesses need to know about IB Non-Con's PR coverage.

Shipping to Puerto Rico for e-commerce businesses | International Bridge

What should e-commerce businesses know about shipping to Puerto Rico?

Yes. IB delivers to all U.S. territories (Guam, USVI, American Samoa) and all military APO/FPO/DPO addresses through IB Non-Con.

U.S. territories and APO/FPO shipping | International Bridge

Does IB deliver to U.S. territories and APO/FPO/DPO addresses?

Getting started with IB is simple. Contact our team, discuss your shipping needs, and most businesses are shipping in days.

How do I get started with International Bridge? | IB

How do I get started with International Bridge?

International Bridge integrates with ShipStation, ProShip, and Shipium. Configured during onboarding.

What systems does International Bridge integrate with? | International Bridge

What platforms and systems does IB integrate with?

IB Non-Con's minimum is 5 parcels per Box of Savings consolidation. No monthly floor, no annual commitment. Lower-volume shippers welcome.

Is there a minimum volume requirement? | International Bridge

What is the minimum volume to use IB Non-Con?

IB pricing depends on your parcel volume, destination mix, and parcel profile. Contact our team for a specific estimate for your operation.

How does International Bridge pricing work? | IB

How does IB pricing work?

IB Non-Con customers typically save approximately 30% on per-parcel costs to Alaska, Hawaii, and Puerto Rico vs standard carrier rates.

How much can I save on non-continental shipping? | IB

How much can my business save with IB Non-Con?

Box of Savings is IB's consolidation program for smaller-volume shippers. Generate 5+ IB Non-Con labels and consolidate into one box.

What is Box of Savings? | International Bridge

What is Box of Savings and who is it for?

IB Non-Con targets 2-5 business day delivery to metro areas across Alaska, Hawaii, Puerto Rico, and other non-continental destinations.

Non-continental shipping transit times | International Bridge

What are the transit times for non-continental U.S. destinations?

IB Non-Con transit time starts when IB physically scans your parcel, not when a label is created. What's included, what isn't.

How IB defines IB Non-Con transit time | International Bridge

How does IB define transit time for IB Non-Con shipments?

IB Non-Con provides real-time, end-to-end tracking integrated with your existing platform, from first scan through delivery.

How IB Non-Con shipment tracking works | International Bridge

How does tracking work for IB Non-Con shipments?

SafePackage™ is a CBP-approved AI-powered solution that calculates, files, and remits U.S. customs duties in real time.

What is SafePackage™? | International Bridge

What is SafePackage™ and what does it do?

SafePackage™ calculates, files, and remits U.S. customs duties to CBP in real time. Supports DDP, DDU, and hybrid models.

How does SafePackage™ collect customs duties? | IB

How does SafePackage™ handle customs duty collection?

IB Non-Con maintains 95%+ on-time delivery to metro areas across Alaska, Hawaii, and Puerto Rico, backed by 20+ years of infrastructure.

IB Non-Con service reliability | International Bridge

What is IB Non-Con's service reliability record?

IB Non-Con's recovery architecture activates automatically when disruptions occur, rerouting at the network level. How it works.

How IB handles IB Non-Con shipping disruptions | International Bridge

What happens when an IB Non-Con shipment is disrupted?

IB Non-Con handles remote address formats, inter-island routing, military mail, and territory-specific requirements within standard service.

How IB handles non-continental shipping edge cases | International Bridge

How does IB handle edge cases in non-continental shipping?

Our customer service team is available:Monday through Friday: around the clockSaturday: 9:30 am to 1:30 pm MSTSunday: ClosedYou can reach us in several ways:Phone: 877-727-2354 (press 1 for Spanish, 2 for English)Email: cs@myib.comOnline: Contact form available to submit at any time, 24/7Need help right now?If your question is about a specific package, the fastest first step is to track your shipment using your tracking number or order number. Many common questions, including delivery status, estimated arrival, and shipping status messages, can be answered instantly through our tracking tool, without needing to contact our team.Peak season response timesDuring high-volume shipping seasons (typically October through January), response times may be slightly longer than usual. Our team works to maintain our standard response target of within 3 business hours, and we appreciate your patience during these periods.

our customer service team is available:monday through friday: around the clocksaturday: 9:30 am to 1:30 pm mstsunday: closedyou can reach us in several ways:phone: 877-727-2354 (press 1 for spanish, 2 for english)email: cs@myib.comonline: contact form available to submit at any time, 24/7need help right now?if your question is about a specific package, the fastest first step is to track your shipment using your tracking number or order number. many common questions, including delivery status, estimated arrival, and shipping status messages, can be answered instantly through our tracking tool, without needing to contact our team.peak season response timesduring high-volume shipping seasons (typically october through january), response times may be slightly longer than usual. our team works to maintain our standard response target of within 3 business hours, and we appreciate your patience during these periods.

what are your customer service hours?

Our target is to respond to all customer service emails and contact form submissions within 3 business hours.What counts as business hours?Our team is available:Monday through Friday: around the clockSaturday: 9:30 am to 1:30 pm MSTIf you contact us on a Saturday afternoon, Sunday, or a U.S. federal holiday, your inquiry will be picked up at the start of our next staffed period. In practice, most weekend inquiries receive a response first thing Monday morning.How to get the fastest resolutionA few things that help us respond quickly and accurately:Include your tracking number or order number in your message. This lets us pull up your shipment immediately and skip the back-and-forth.Be specific about the issue. If your package shows 'Notice Left' or 'Delivered' but you haven't received it, let us know. We can look into the package scan history and next steps much faster.Use the contact form if you're submitting outside of phone hours. It routes directly to the right team and is available 24/7.Response times during peak seasonDuring the holiday shipping season (typically October through January), our volume increases significantly. While we maintain our 3-business-hour target as a goal, response times may occasionally be longer during this period. We appreciate your patience and recommend using our tracking page for the fastest self-serve answers on package status.Already submitted an inquiry?If you submitted a form or sent an email and haven't heard back within one business day, feel free to follow up by phone at 877-727-2354 or by emailing cs@myib.com directly.

our target is to respond to all customer service emails and contact form submissions within 3 business hours.what counts as business hours?our team is available:monday through friday: around the clocksaturday: 9:30 am to 1:30 pm mstif you contact us on a saturday afternoon, sunday, or a u.s. federal holiday, your inquiry will be picked up at the start of our next staffed period. in practice, most weekend inquiries receive a response first thing monday morning.how to get the fastest resolutiona few things that help us respond quickly and accurately:include your tracking number or order number in your message. this lets us pull up your shipment immediately and skip the back-and-forth.be specific about the issue. if your package shows 'notice left' or 'delivered' but you haven't received it, let us know. we can look into the package scan history and next steps much faster.use the contact form if you're submitting outside of phone hours. it routes directly to the right team and is available 24/7.response times during peak seasonduring the holiday shipping season (typically october through january), our volume increases significantly. while we maintain our 3-business-hour target as a goal, response times may occasionally be longer during this period. we appreciate your patience and recommend using our tracking page for the fastest self-serve answers on package status.already submitted an inquiry?if you submitted a form or sent an email and haven't heard back within one business day, feel free to follow up by phone at 877-727-2354 or by emailing cs@myib.com directly.

how long will it take to get a response?

Yes. International Bridge has Spanish-speaking customer service representatives available to assist you with shipping questions, package issues, tracking inquiries, and more.Spanish-language service hoursOur Spanish-speaking team is available:Monday through Friday: 8:00 am to 4:00 pm MSTHow to reach a Spanish-speaking agentCall 877-727-2354 and select option 1 for Spanish. You will be connected directly with a Spanish-speaking customer service representative.Please note that Spanish-language phone support operates within the hours listed above. If you call outside of those hours, our English-language team is available Monday through Friday around the clock and on Saturdays from 9:30 am to 1:30 pm MST.Other ways to reach usYou can also submit a question or concern at any time through our contact form. While the form is in English, you are welcome to write your message in Spanish and a team member will respond accordingly. You can also email us at cs@myib.com in Spanish, and our team will be happy to reply in Spanish.Tracking your package in SpanishOur tracking page is available in English only at this time, but our Spanish-speaking agents can walk you through tracking and help interpret any status messages over the phone. See our page on common shipping status messages for a detailed explanation of what each status means.

yes. international bridge has spanish-speaking customer service representatives available to assist you with shipping questions, package issues, tracking inquiries, and more.spanish-language service hoursour spanish-speaking team is available:monday through friday: 8:00 am to 4:00 pm msthow to reach a spanish-speaking agentcall 877-727-2354 and select option 1 for spanish. you will be connected directly with a spanish-speaking customer service representative.please note that spanish-language phone support operates within the hours listed above. if you call outside of those hours, our english-language team is available monday through friday around the clock and on saturdays from 9:30 am to 1:30 pm mst.other ways to reach usyou can also submit a question or concern at any time through our contact form. while the form is in english, you are welcome to write your message in spanish and a team member will respond accordingly. you can also email us at cs@myib.com in spanish, and our team will be happy to reply in spanish.tracking your package in spanishour tracking page is available in english only at this time, but our spanish-speaking agents can walk you through tracking and help interpret any status messages over the phone. see our page on common shipping status messages for a detailed explanation of what each status means.

do your customer service agents speak spanish?

It depends on the type of issue. Here's how to figure out who to contact.Issues with the contents of your packageIf your package has been delivered and you have a problem with what's inside, a damaged item, the wrong product, a missing piece, the right first contact is the company where you placed your order. As the shipping carrier, International Bridge handles the delivery of your package but does not have access to order details, product information, or return and refund processes.Contact the retailer directly and provide them with your order number and a description of the issue. They are best positioned to resolve it quickly.Issues with delivery: package not received, delayed, or missingIf your package hasn't arrived, is showing an unexpected status, or appears to be lost in transit, we're here to help. The fastest first step is to track your shipment using your tracking number or order number. Our tracking tool shows real-time status updates across the full delivery journey.If tracking doesn't resolve your question, contact our customer service team:Phone: 877-727-2354 (Monday-Friday around the clock; Saturday 9:30 am-1:30 pm MST)Email: cs@myib.comOnline form: contact form, available to submit at any timeCommon delivery issues and where to startYour tracking says 'Delivered' but you haven't received the packageFirst, check with neighbours or anyone at your address who may have received it on your behalf. Then contact your local Post Office directly. They can look up the delivery scan and often resolve this quickly. You can find your local Post Office's address and phone number on our tracking page for easy reference. If the issue is not resolved, contact us or the company you ordered from. See our full guide on what to do when tracking shows 'Delivered' but you haven't received your package.Your package shows a shipping status you don't recognizeSee our page on common shipping status messages explained for a full breakdown of what each status means and what to

it depends on the type of issue. here's how to figure out who to contact.issues with the contents of your packageif your package has been delivered and you have a problem with what's inside, a damaged item, the wrong product, a missing piece, the right first contact is the company where you placed your order. as the shipping carrier, international bridge handles the delivery of your package but does not have access to order details, product information, or return and refund processes.contact the retailer directly and provide them with your order number and a description of the issue. they are best positioned to resolve it quickly.issues with delivery: package not received, delayed, or missingif your package hasn't arrived, is showing an unexpected status, or appears to be lost in transit, we're here to help. the fastest first step is to track your shipment using your tracking number or order number. our tracking tool shows real-time status updates across the full delivery journey.if tracking doesn't resolve your question, contact our customer service team:phone: 877-727-2354 (monday-friday around the clock; saturday 9:30 am-1:30 pm mst)email: cs@myib.comonline form: contact form, available to submit at any timecommon delivery issues and where to startyour tracking says 'delivered' but you haven't received the packagefirst, check with neighbours or anyone at your address who may have received it on your behalf. then contact your local post office directly. they can look up the delivery scan and often resolve this quickly. you can find your local post office's address and phone number on our tracking page for easy reference. if the issue is not resolved, contact us or the company you ordered from. see our full guide on what to do when tracking shows 'delivered' but you haven't received your package.your package shows a shipping status you don't recognizesee our page on common shipping status messages explained for a full breakdown of what each status means and what to

who do i contact if i have issues with my package?

Our tracking page gives you real-time status updates at every stage of the delivery journey, from the moment we receive your package through to final delivery at your door.How to track your shipmentVisit our Track Packages page and enter either your tracking number or your order number. Both will pull up the current status and delivery history for your shipment.You can find your tracking number in:The shipping confirmation email sent by the company where you placed your orderYour order history or account page on the retailer's websiteAny notification sent by International Bridge directlyWhat your tracking showsOnce you enter your tracking number, you'll see:The current status of your shipment (e.g., In Transit, Out for Delivery, Delivered)The date and time of each status updateThe location where each scan occurredThe estimated delivery date, where availableStatus updates are recorded each time your package is scanned at a facility or transferred to a new carrier.Understanding your tracking statusIf you see a status message that's unclear, such as 'Notice Left,' 'Missorted,' or 'Undeliverable as Addressed,' our shipping status messages guide explains what each one means and what steps to take next.If your tracking shows N/A for the ship dateAn 'N/A' in the ship date field means your package has not yet been shipped by the retailer. It usually takes one to two days for the package to travel from the company-shipper to our warehouse.If tracking is not updatingTracking updates rely on physical scans at each facility. Occasionally, a package may go a day or two without a new scan, especially during transit between facilities or during peak shipping seasons. This does not necessarily mean your package is lost or delayed. If your tracking has not updated for more than three business days, contact our customer service team for assistance.Phone: 877-727-2354 (Monday-Friday around the clock, Saturday 9:30 am-1:30 pm MST)Email: cs@myib.comOnline: contact form, available 24/7

our tracking page gives you real-time status updates at every stage of the delivery journey, from the moment we receive your package through to final delivery at your door.how to track your shipmentvisit our track packages page and enter either your tracking number or your order number. both will pull up the current status and delivery history for your shipment.you can find your tracking number in:the shipping confirmation email sent by the company where you placed your orderyour order history or account page on the retailer's websiteany notification sent by international bridge directlywhat your tracking showsonce you enter your tracking number, you'll see:the current status of your shipment (e.g., in transit, out for delivery, delivered)the date and time of each status updatethe location where each scan occurredthe estimated delivery date, where availablestatus updates are recorded each time your package is scanned at a facility or transferred to a new carrier.understanding your tracking statusif you see a status message that's unclear, such as 'notice left,' 'missorted,' or 'undeliverable as addressed,' our shipping status messages guide explains what each one means and what steps to take next.if your tracking shows n/a for the ship datean 'n/a' in the ship date field means your package has not yet been shipped by the retailer. it usually takes one to two days for the package to travel from the company-shipper to our warehouse.if tracking is not updatingtracking updates rely on physical scans at each facility. occasionally, a package may go a day or two without a new scan, especially during transit between facilities or during peak shipping seasons. this does not necessarily mean your package is lost or delayed. if your tracking has not updated for more than three business days, contact our customer service team for assistance.phone: 877-727-2354 (monday-friday around the clock, saturday 9:30 am-1:30 pm mst)email: cs@myib.comonline: contact form, available 24/7

where and how can i track my package?

Below is a plain-language breakdown of the most common shipping status messages, what each one means, and what to do next.In transitYour package is moving through the shipping network. It has been picked up or processed at one of our facilities and is on its way to the next point in the delivery chain. No action is needed. This is a normal, healthy status.Out for deliveryYour package has been loaded onto a delivery vehicle and is scheduled for delivery today. Delivery typically occurs during standard postal delivery hours. If you miss the delivery, check your mailbox or front door for a notice from USPS.Notice leftUSPS attempted to deliver your package but was unable to complete the delivery. Common reasons include: you were not home, the package was too large for your mailbox, or your address requires a signature that could not be obtained. USPS has left a physical notice at your address with instructions for next steps.You have two options:Schedule a redelivery: Visit the USPS website or call your local Post Office to request a redelivery at a time that works for you.Pick up at the Post Office: Bring your tracking number and a photo ID to your local Post Office. Post Offices typically hold packages for 15 days before returning them to the sender.Missorted or mis-shippedYour package was mistakenly routed to an incorrect address or facility. The good news: this status also means the error has been identified and the package is being corrected and redirected to the proper destination. In most cases, missorted packages are re-routed within two business days.No action is required on your part. If your package does not arrive within three business days of this status appearing, contact our customer service team.Rejected or refusedThe package was delivered to your address but the recipient declined to accept it. The package will be returned to the company from which the order was placed. If this happened in error and you did want the package, contact the retailer as soon

below is a plain-language breakdown of the most common shipping status messages, what each one means, and what to do next.in transityour package is moving through the shipping network. it has been picked up or processed at one of our facilities and is on its way to the next point in the delivery chain. no action is needed. this is a normal, healthy status.out for deliveryyour package has been loaded onto a delivery vehicle and is scheduled for delivery today. delivery typically occurs during standard postal delivery hours. if you miss the delivery, check your mailbox or front door for a notice from usps.notice leftusps attempted to deliver your package but was unable to complete the delivery. common reasons include: you were not home, the package was too large for your mailbox, or your address requires a signature that could not be obtained. usps has left a physical notice at your address with instructions for next steps.you have two options:schedule a redelivery: visit the usps website or call your local post office to request a redelivery at a time that works for you.pick up at the post office: bring your tracking number and a photo id to your local post office. post offices typically hold packages for 15 days before returning them to the sender.missorted or mis-shippedyour package was mistakenly routed to an incorrect address or facility. the good news: this status also means the error has been identified and the package is being corrected and redirected to the proper destination. in most cases, missorted packages are re-routed within two business days.no action is required on your part. if your package does not arrive within three business days of this status appearing, contact our customer service team.rejected or refusedthe package was delivered to your address but the recipient declined to accept it. the package will be returned to the company from which the order was placed. if this happened in error and you did want the package, contact the retailer as soon

what do the shipping status messages mean?

If your tracking says 'Delivered' but you have not received your package, there are a few common reasons this can happen. In many cases, the package is nearby and can still be located.Why does this happen?When USPS delivers a package, the delivery scan confirms that the package was delivered to the address on the shipping label. The scan does not always confirm exactly where the package was placed or who received it.This means the package may have been delivered, but not immediately visible to the person expecting it. Common reasons include:The package was placed in a mailbox, parcel locker, mailroom, porch, side entrance, or another secure delivery areaThe package was left near a nearby unit, mailbox cluster, or neighbor's door by mistakeSomeone else at the address may have picked it up or accepted itThe package was delivered to a community mailroom, front desk, leasing office, or package roomIn rare cases, the delivery scan may have been recorded before the package physically arrivedStep-by-step: what to doCheck around your property. Look at the front door, back door, garage, mailbox, and any shared mailroom or package locker in your building. Packages are sometimes left in out-of-the-way spots to protect them from weather or theft.Ask your neighbours. A delivery to a nearby address is one of the most common causes of a 'Delivered' scan with no package in sight. Check with the neighbours on either side and across the street.Ask anyone who was at your address that day. A family member, roommate, building manager, or doorman may have received it on your behalf.Contact your local Post Office directly. This is your most effective next step. Your local Post Office can look up the GPS data and delivery photo associated with the scan (where available) and confirm exactly where the package was left. Call them or visit in person with your tracking number. Post Office info is available on the tracking page for your package. Please go to tracking.myib.com and enter your trac

if your tracking says 'delivered' but you have not received your package, there are a few common reasons this can happen. in many cases, the package is nearby and can still be located.why does this happen?when usps delivers a package, the delivery scan confirms that the package was delivered to the address on the shipping label. the scan does not always confirm exactly where the package was placed or who received it.this means the package may have been delivered, but not immediately visible to the person expecting it. common reasons include:the package was placed in a mailbox, parcel locker, mailroom, porch, side entrance, or another secure delivery areathe package was left near a nearby unit, mailbox cluster, or neighbor's door by mistakesomeone else at the address may have picked it up or accepted itthe package was delivered to a community mailroom, front desk, leasing office, or package roomin rare cases, the delivery scan may have been recorded before the package physically arrivedstep-by-step: what to docheck around your property. look at the front door, back door, garage, mailbox, and any shared mailroom or package locker in your building. packages are sometimes left in out-of-the-way spots to protect them from weather or theft.ask your neighbours. a delivery to a nearby address is one of the most common causes of a 'delivered' scan with no package in sight. check with the neighbours on either side and across the street.ask anyone who was at your address that day. a family member, roommate, building manager, or doorman may have received it on your behalf.contact your local post office directly. this is your most effective next step. your local post office can look up the gps data and delivery photo associated with the scan (where available) and confirm exactly where the package was left. call them or visit in person with your tracking number. post office info is available on the tracking page for your package. please go to tracking.myib.com and enter your trac

my tracking says 'delivered' but i never received my package

For domestic U.S. shipments, International Bridge targets delivery within 2 to 5 business days from the date we receive your package at our warehouse. Delivery time within that window depends on origin and destination.How delivery time is calculatedThe clock starts when we physically receive and scan your package at our warehouse, not when the retailer processes your order or sends us the shipment data. There is typically a gap of one to two business days between when a retailer creates a shipping label and when the package reaches us.So if you're estimating your arrival date, add the retailer's handling time to our 2-5 business day transit window for a more accurate picture.What affects delivery time?A few factors influence how quickly your package arrives:Destination: Within non-continental U.S. destinations, transit time varies. Major metro areas in Alaska, Hawaii, and Puerto Rico (Anchorage, Honolulu, San Juan) typically arrive faster than remote communities, outer islands, or outlying U.S. territories.Routing: Some addresses, such as remote PO box deliveries and military APO/FPO/DPO routing, involve additional final-mile carrier handoffs that may add transit time.Time of year: During peak shipping seasons (typically October through January), transit times can be slightly longer due to increased volume industry-wide.Pickup vs. drop-off: The way a package is handed off to us — whether through a scheduled pickup or drop-off at a consolidation point — can affect when it begins moving through our network.Shipping to Alaska, Hawaii, Puerto Rico, and other non-continental destinationsInternational Bridge specializes in shipping to non-continental U.S. destinations. Our IB Non-Con service delivers to Alaska, Hawaii, Puerto Rico, U.S. territories, and APO/FPO addresses, with transit times typically in the 2-5 business day range for metro areas. For more detail on how this works and what to expect, visit our IB Non-Con service page.Tracking your shipmentYou can check the

for domestic u.s. shipments, international bridge targets delivery within 2 to 5 business days from the date we receive your package at our warehouse. delivery time within that window depends on origin and destination.how delivery time is calculatedthe clock starts when we physically receive and scan your package at our warehouse, not when the retailer processes your order or sends us the shipment data. there is typically a gap of one to two business days between when a retailer creates a shipping label and when the package reaches us.so if you're estimating your arrival date, add the retailer's handling time to our 2-5 business day transit window for a more accurate picture.what affects delivery time?a few factors influence how quickly your package arrives:destination: within non-continental u.s. destinations, transit time varies. major metro areas in alaska, hawaii, and puerto rico (anchorage, honolulu, san juan) typically arrive faster than remote communities, outer islands, or outlying u.s. territories.routing: some addresses, such as remote po box deliveries and military apo/fpo/dpo routing, involve additional final-mile carrier handoffs that may add transit time.time of year: during peak shipping seasons (typically october through january), transit times can be slightly longer due to increased volume industry-wide.pickup vs. drop-off: the way a package is handed off to us — whether through a scheduled pickup or drop-off at a consolidation point — can affect when it begins moving through our network.shipping to alaska, hawaii, puerto rico, and other non-continental destinationsinternational bridge specializes in shipping to non-continental u.s. destinations. our ib non-con service delivers to alaska, hawaii, puerto rico, u.s. territories, and apo/fpo addresses, with transit times typically in the 2-5 business day range for metro areas. for more detail on how this works and what to expect, visit our ib non-con service page.tracking your shipmentyou can check the

how long will it take for me to receive my order?

International Bridge specializes in shipping small parcels to U.S. destinations outside the contiguous 48 states: Alaska, Hawaii, Puerto Rico, U.S. territories, and military APO/FPO/DPO addresses. We also ship to more than 180 countries internationally and offer blue a self-service label tool for individuals shipping to any U.S. address.AlaskaWe deliver to addresses throughout Alaska, including remote communities that depend on alternative final-mile delivery methods. Alaska's combination of weather variability, mountainous terrain, and geographic spread requires specialized routing and contingency planning that is built into our IB Non-Con network. Learn more about shipping to Alaska.HawaiiWe deliver to all Hawaiian islands, including Oahu, Maui, Big Island, and Kauai. IB operates facilities in Hawaii that support faster on-island processing and more reliable last-mile delivery. Learn more about shipping to Hawaii.Puerto RicoWe deliver throughout Puerto Rico, including outlying municipalities. Puerto Rico is a domestic U.S. destination, no customs forms or international duties required. Learn more about shipping to Puerto Rico.U.S. territoriesIB Non-Con delivers to all U.S. territories: U.S. Virgin Islands (USVI), Guam, American Samoa, Northern Mariana Islands, and other U.S. outlying territories. These destinations are processed as domestic U.S. shipments using U.S. postal infrastructure. Learn more about shipping to U.S. territories.Military addresses: APO, FPO, and DPOWe deliver to all three categories of military mail addresses:APO (Army Post Office): U.S. Army and Air Force personnel stationed overseas or at domestic military basesFPO (Fleet Post Office): U.S. Navy and Marine Corps personnel, including those aboard ships at seaDPO (Diplomatic Post Office): U.S. government employees and diplomats at overseas embassies and missionsMainland U.S. shipping with blueFor shipments to mainland U.S. addresses, IB offers blue, a self-service label tool that lets individ

international bridge specializes in shipping small parcels to u.s. destinations outside the contiguous 48 states: alaska, hawaii, puerto rico, u.s. territories, and military apo/fpo/dpo addresses. we also ship to more than 180 countries internationally and offer blue a self-service label tool for individuals shipping to any u.s. address.alaskawe deliver to addresses throughout alaska, including remote communities that depend on alternative final-mile delivery methods. alaska's combination of weather variability, mountainous terrain, and geographic spread requires specialized routing and contingency planning that is built into our ib non-con network. learn more about shipping to alaska.hawaiiwe deliver to all hawaiian islands, including oahu, maui, big island, and kauai. ib operates facilities in hawaii that support faster on-island processing and more reliable last-mile delivery. learn more about shipping to hawaii.puerto ricowe deliver throughout puerto rico, including outlying municipalities. puerto rico is a domestic u.s. destination, no customs forms or international duties required. learn more about shipping to puerto rico.u.s. territoriesib non-con delivers to all u.s. territories: u.s. virgin islands (usvi), guam, american samoa, northern mariana islands, and other u.s. outlying territories. these destinations are processed as domestic u.s. shipments using u.s. postal infrastructure. learn more about shipping to u.s. territories.military addresses: apo, fpo, and dpowe deliver to all three categories of military mail addresses:apo (army post office): u.s. army and air force personnel stationed overseas or at domestic military basesfpo (fleet post office): u.s. navy and marine corps personnel, including those aboard ships at seadpo (diplomatic post office): u.s. government employees and diplomats at overseas embassies and missionsmainland u.s. shipping with bluefor shipments to mainland u.s. addresses, ib offers blue, a self-service label tool that lets individ

what areas does international bridge service?

Yes. International Bridge delivers to PO boxes and to all three categories of military mail addresses: APO, FPO, and DPO. These destinations are built into our standard shipping network.PO box deliveryBecause IB uses USPS for final-mile delivery on every shipment, PO box delivery is fully supported across all U.S. destinations. This includes:PO boxes in the continental U.S.PO boxes in Alaska, Hawaii, Puerto Rico, U.S. territories, and military addressesRural community PO boxes where street delivery is not availableSome addresses, particularly in remote areas of Alaska and other non-continental destinations, require PO box delivery rather than street delivery. If you're not sure whether your address can receive packages at a street address, your local Post Office can confirm.Military address delivery: APO, FPO, and DPOInternational Bridge delivers to all three categories of military mail addresses:APO (Army Post Office): Used by U.S. Army and Air Force personnel stationed overseas or at domestic military basesFPO (Fleet Post Office): Used by U.S. Navy and Marine Corps personnel, including those aboard ships at seaDPO (Diplomatic Post Office): Used by U.S. government employees and diplomats at overseas embassies and missionsThese addresses use a domestic U.S. ZIP code format and are processed through the USPS military mail system, which means they ship as domestic parcels, no international customs forms required in most cases.U.S. Navy vesselsWe also deliver to U.S. Navy vessels via FPO addresses. Mail destined for ships at sea is routed through the naval mail network and delivered when the vessel is in port or through shipboard mail handling. Transit times for vessel deliveries can vary depending on the ship's deployment schedule.How to format a military address correctlyMilitary addresses follow a specific format that differs from standard U.S. addresses:Recipient name and unit (e.g., John Smith, Unit 12345, Box 6789)APO / FPO / DPO designation (in place of the city

yes. international bridge delivers to po boxes and to all three categories of military mail addresses: apo, fpo, and dpo. these destinations are built into our standard shipping network.po box deliverybecause ib uses usps for final-mile delivery on every shipment, po box delivery is fully supported across all u.s. destinations. this includes:po boxes in the continental u.s.po boxes in alaska, hawaii, puerto rico, u.s. territories, and military addressesrural community po boxes where street delivery is not availablesome addresses, particularly in remote areas of alaska and other non-continental destinations, require po box delivery rather than street delivery. if you're not sure whether your address can receive packages at a street address, your local post office can confirm.military address delivery: apo, fpo, and dpointernational bridge delivers to all three categories of military mail addresses:apo (army post office): used by u.s. army and air force personnel stationed overseas or at domestic military basesfpo (fleet post office): used by u.s. navy and marine corps personnel, including those aboard ships at seadpo (diplomatic post office): used by u.s. government employees and diplomats at overseas embassies and missionsthese addresses use a domestic u.s. zip code format and are processed through the usps military mail system, which means they ship as domestic parcels, no international customs forms required in most cases.u.s. navy vesselswe also deliver to u.s. navy vessels via fpo addresses. mail destined for ships at sea is routed through the naval mail network and delivered when the vessel is in port or through shipboard mail handling. transit times for vessel deliveries can vary depending on the ship's deployment schedule.how to format a military address correctlymilitary addresses follow a specific format that differs from standard u.s. addresses:recipient name and unit (e.g., john smith, unit 12345, box 6789)apo / fpo / dpo designation (in place of the city

do you deliver to po boxes or military addresses?

International Bridge uses a multi-partner delivery model: consolidate parcels at our facilities, transport by air to destination markets, and hand off to USPS for final-mile delivery.How the model worksAt a high level, here is how your package moves through our network:Pickup and consolidation: We pick up packages from retailers or receive them at one of our consolidation facilities. Packages are sorted by destination and prepared for transport.Air transport via zone-skipping: Rather than moving packages through a sequence of regional hubs (which adds time and cost), we use a zone-skipping model, consolidating parcels and transporting them directly to destination markets by air. This bypasses intermediate zones and gets packages closer to their final destination faster.Final-mile delivery: Once packages arrive at the destination market, they are sorted and scanned accordingly for the final-mile delivery.An efficient and eco-friendly approachOur consolidation model is also more efficient. By aggregating multiple parcels into consolidated shipments and optimizing routes, we reduce the per-parcel carbon footprint compared to individual carrier shipments on the same lanes. For e-commerce businesses looking to balance delivery performance with environmental responsibility, this is a meaningful advantage.Non-continental shipping: a specialized extension of this modelFor deliveries to Alaska, Hawaii, Puerto Rico, U.S. territories, and APO/FPO addresses, we apply the same consolidation approach with additional infrastructure built specifically for these markets and refined since 2003. To learn more about how this works, visit our IB Non-Con service page.For businesses: integrating with our shipping networkIf you're an e-commerce business, 3PL, or retailer looking to add International Bridge to your shipping stack, our platform integrates directly with ShipStation, ProShip, Shipium, and multi-carrier shipping software. Contact our team to discuss your volume, destinations, a

international bridge uses a multi-partner delivery model: consolidate parcels at our facilities, transport by air to destination markets, and hand off to usps for final-mile delivery.how the model worksat a high level, here is how your package moves through our network:pickup and consolidation: we pick up packages from retailers or receive them at one of our consolidation facilities. packages are sorted by destination and prepared for transport.air transport via zone-skipping: rather than moving packages through a sequence of regional hubs (which adds time and cost), we use a zone-skipping model, consolidating parcels and transporting them directly to destination markets by air. this bypasses intermediate zones and gets packages closer to their final destination faster.final-mile delivery: once packages arrive at the destination market, they are sorted and scanned accordingly for the final-mile delivery.an efficient and eco-friendly approachour consolidation model is also more efficient. by aggregating multiple parcels into consolidated shipments and optimizing routes, we reduce the per-parcel carbon footprint compared to individual carrier shipments on the same lanes. for e-commerce businesses looking to balance delivery performance with environmental responsibility, this is a meaningful advantage.non-continental shipping: a specialized extension of this modelfor deliveries to alaska, hawaii, puerto rico, u.s. territories, and apo/fpo addresses, we apply the same consolidation approach with additional infrastructure built specifically for these markets and refined since 2003. to learn more about how this works, visit our ib non-con service page.for businesses: integrating with our shipping networkif you're an e-commerce business, 3pl, or retailer looking to add international bridge to your shipping stack, our platform integrates directly with shipstation, proship, shipium, and multi-carrier shipping software. contact our team to discuss your volume, destinations, a

what is your shipping method?

Yes. International Bridge ships small parcels to more than 180 countries worldwide through its international shipping service.How international shipping worksInternational shipments through International Bridge move through a combination of air freight and in-country carrier partnerships at the destination:Pickup and processing in the U.S. IB picks up or receives your parcels at a domestic facility, processes them for international export, and prepares the required customs documentation.Air transport to the destination country. Parcels are transported by air to the destination market.Customs clearance. Shipments clear customs at the destination country according to local import regulations. Accurate customs documentation is essential, errors here are the most common source of delays.Final-mile delivery. IB's in-country carrier partners handle last-mile delivery to the recipient's address.What's includedDelivery to 180+ countries worldwideCustoms documentation support to minimize clearance delaysReal-time tracking from first scan through final deliveryIntegration with your existing order management or multi-carrier shipping softwareCustoms, duties, and complianceInternational shipments are subject to import duties and customs regulations in the destination country. These vary by country, product category, and declared value. Accurate product descriptions, HS codes, and values on customs declarations are critical for smooth clearance.Who international shipping is forE-commerce businesses with international customer demand looking to expand beyond the U.S.Retailers selling on global marketplaces who need a reliable fulfillment partner for cross-border orders3PL providers managing international shipping lanes for their clientsTo discuss your international shipping needs and get a rate estimate, contact our team or visit our international shipping service page.

yes. international bridge ships small parcels to more than 180 countries worldwide through its international shipping service.how international shipping worksinternational shipments through international bridge move through a combination of air freight and in-country carrier partnerships at the destination:pickup and processing in the u.s. ib picks up or receives your parcels at a domestic facility, processes them for international export, and prepares the required customs documentation.air transport to the destination country. parcels are transported by air to the destination market.customs clearance. shipments clear customs at the destination country according to local import regulations. accurate customs documentation is essential, errors here are the most common source of delays.final-mile delivery. ib's in-country carrier partners handle last-mile delivery to the recipient's address.what's includeddelivery to 180+ countries worldwidecustoms documentation support to minimize clearance delaysreal-time tracking from first scan through final deliveryintegration with your existing order management or multi-carrier shipping softwarecustoms, duties, and complianceinternational shipments are subject to import duties and customs regulations in the destination country. these vary by country, product category, and declared value. accurate product descriptions, hs codes, and values on customs declarations are critical for smooth clearance.who international shipping is fore-commerce businesses with international customer demand looking to expand beyond the u.s.retailers selling on global marketplaces who need a reliable fulfillment partner for cross-border orders3pl providers managing international shipping lanes for their clientsto discuss your international shipping needs and get a rate estimate, contact our team or visit our international shipping service page.

does international bridge ship internationally?

Yes. International Bridge offers blue, a self-service label tool that lets you print shipping labels from home and ship packages to any U.S. address.blue is designed for individual senders and small shippers who want a quick, self-service way to generate a shipping label and send a package. Create an account at blue.myib.com to get started.

yes. international bridge offers blue, a self-service label tool that lets you print shipping labels from home and ship packages to any u.s. address.blue is designed for individual senders and small shippers who want a quick, self-service way to generate a shipping label and send a package. create an account at blue.myib.com to get started.

can i ship a package myself using international bridge?

Here is how to refuse or return a delivery through USPS, and the steps to protect your refund.If the package has already been deliveredIf your package has been delivered and you no longer want it, the process depends on whether you have opened it.If you have not opened the packageWrite 'Return to Sender' clearly on the outside of the package and bring it to your local Post Office. Because International Bridge uses USPS for final-mile delivery, returning an unopened package through USPS is straightforward. You should not need to pay return postage on a package you are refusing.Before you hand it over, take these two steps to protect yourself:Ask for a receipt. Request that the Post Office give you proof that they accepted the package for return. This creates a record on your end.Make sure the package is scanned as 'refused.' Ask the postal worker to scan the package as 'refused' before you leave. This is important: refused packages do not always get scanned automatically, and if the package is lost in transit back to the retailer without a refused scan on record, the company may have no way to confirm it was returned, which can complicate or delay your refund.Tip: Even if the package is scanned correctly at the Post Office, follow up with the retailer directly to let them know a return is on its way. This puts your refund request on record with them before the physical package arrives.If you have already opened the packageOnce a package has been opened, it is no longer eligible for the 'Return to Sender' process through USPS. You will need to follow the retailer's return policy directly, which typically involves printing a return label and shipping it back through the method they specify. Contact the company you ordered from for their specific return instructions.If the package has not yet arrivedUnfortunately, once a package is in transit, International Bridge is not able to intercept or redirect it. The package will be delivered as addressed. At that point, you can

here is how to refuse or return a delivery through usps, and the steps to protect your refund.if the package has already been deliveredif your package has been delivered and you no longer want it, the process depends on whether you have opened it.if you have not opened the packagewrite 'return to sender' clearly on the outside of the package and bring it to your local post office. because international bridge uses usps for final-mile delivery, returning an unopened package through usps is straightforward. you should not need to pay return postage on a package you are refusing.before you hand it over, take these two steps to protect yourself:ask for a receipt. request that the post office give you proof that they accepted the package for return. this creates a record on your end.make sure the package is scanned as 'refused.' ask the postal worker to scan the package as 'refused' before you leave. this is important: refused packages do not always get scanned automatically, and if the package is lost in transit back to the retailer without a refused scan on record, the company may have no way to confirm it was returned, which can complicate or delay your refund.tip: even if the package is scanned correctly at the post office, follow up with the retailer directly to let them know a return is on its way. this puts your refund request on record with them before the physical package arrives.if you have already opened the packageonce a package has been opened, it is no longer eligible for the 'return to sender' process through usps. you will need to follow the retailer's return policy directly, which typically involves printing a return label and shipping it back through the method they specify. contact the company you ordered from for their specific return instructions.if the package has not yet arrivedunfortunately, once a package is in transit, international bridge is not able to intercept or redirect it. the package will be delivered as addressed. at that point, you can

i've decided i don't want my order. what do i do?

USPS returns packages using the lowest-cost available method, which can take several weeks. Here is why returns are slow and what you can do while you wait.How USPS processes returnsWhen a package is returned to the sender, whether because it was refused, undeliverable, or marked 'Return to Sender,' USPS uses the lowest-cost available return method to send it back. This is different from the outbound shipping method, which was optimized for speed. The return journey prioritizes cost efficiency, which means:Returns travel via surface mail (ground transport) rather than air in most casesPackages may pass through multiple sorting facilities before reaching the return destinationThe process can take anywhere from one to several weeks, depending on the distance and the return routingThis is a USPS system-level process that International Bridge does not control. Once a package re-enters the return stream, we are not able to expedite or redirect it.What to do while you waitThe most practical step is to contact the company you ordered from and let them know the package is on its way back. Here is why this matters:Many retailers will process a replacement or refund before the returned package physically arrives, especially if you can show them a USPS receipt or tracking confirmation of the returnIf the return was caused by an error, such as a wrong address or a missed delivery, the retailer may be willing to reship your order immediately rather than waiting weeks for the return to completeNeed help?Our customer service team is available if you need help confirming the status of a return.Phone: 877-727-2354 (Monday-Friday around the clock, Saturday 9:30 am-1:30 pm MST)Email: cs@myib.comOnline: contact form, available 24/7

usps returns packages using the lowest-cost available method, which can take several weeks. here is why returns are slow and what you can do while you wait.how usps processes returnswhen a package is returned to the sender, whether because it was refused, undeliverable, or marked 'return to sender,' usps uses the lowest-cost available return method to send it back. this is different from the outbound shipping method, which was optimized for speed. the return journey prioritizes cost efficiency, which means:returns travel via surface mail (ground transport) rather than air in most casespackages may pass through multiple sorting facilities before reaching the return destinationthe process can take anywhere from one to several weeks, depending on the distance and the return routingthis is a usps system-level process that international bridge does not control. once a package re-enters the return stream, we are not able to expedite or redirect it.what to do while you waitthe most practical step is to contact the company you ordered from and let them know the package is on its way back. here is why this matters:many retailers will process a replacement or refund before the returned package physically arrives, especially if you can show them a usps receipt or tracking confirmation of the returnif the return was caused by an error, such as a wrong address or a missed delivery, the retailer may be willing to reship your order immediately rather than waiting weeks for the return to completeneed help?our customer service team is available if you need help confirming the status of a return.phone: 877-727-2354 (monday-friday around the clock, saturday 9:30 am-1:30 pm mst)email: cs@myib.comonline: contact form, available 24/7

why is it taking so long for my package to return?

If your package was returned or marked undeliverable, the cause is usually one of three address-related issues. Here's how to identify which one applies.Common reasons a home address may not be deliverableThe Post Office in your area does not deliver to street addresses. Some communities, particularly in rural areas, Alaska, and certain non-continental destinations, are served by PO box only. USPS does not deliver mail or parcels to street addresses in these areas. If this applies to you, your customers' or your own deliveries will be flagged undeliverable unless a PO box is used.Address formatting issue. Even a correctly remembered home address can be flagged if it does not match the USPS address database exactly. Common issues include missing apartment or unit numbers, incorrect ZIP codes, or addresses written in a non-standard format.Address is not in the USPS database. New addresses, recently developed properties, or units that have not been formally registered with USPS may not appear in the address validation system and will be flagged.What to doCheck with your local Post Office. They can tell you whether your address requires PO box delivery or whether there's a formatting issue.Contact the retailer where you placed the order. They will need to update the address on file and arrange a reshipment.If your tracking shows 'Undeliverable as Addressed,' see our shipping status messages guide for next steps.Areas where PO box delivery is the ruleMany rural communities, particularly in Alaska and parts of other non-continental destinations, do not have street delivery available. In these areas, packages must be addressed to a PO box. If you live in or are sending to one of these areas, confirm the PO box address with the recipient before placing the order.Still have questions?Our customer service team can review the shipment history and help identify the cause.Phone: 877-727-2354 (Monday-Friday around the clock, Saturday 9:30 am-1:30 pm MST)Email: cs@myib.comOnline: 

if your package was returned or marked undeliverable, the cause is usually one of three address-related issues. here's how to identify which one applies.common reasons a home address may not be deliverablethe post office in your area does not deliver to street addresses. some communities, particularly in rural areas, alaska, and certain non-continental destinations, are served by po box only. usps does not deliver mail or parcels to street addresses in these areas. if this applies to you, your customers' or your own deliveries will be flagged undeliverable unless a po box is used.address formatting issue. even a correctly remembered home address can be flagged if it does not match the usps address database exactly. common issues include missing apartment or unit numbers, incorrect zip codes, or addresses written in a non-standard format.address is not in the usps database. new addresses, recently developed properties, or units that have not been formally registered with usps may not appear in the address validation system and will be flagged.what to docheck with your local post office. they can tell you whether your address requires po box delivery or whether there's a formatting issue.contact the retailer where you placed the order. they will need to update the address on file and arrange a reshipment.if your tracking shows 'undeliverable as addressed,' see our shipping status messages guide for next steps.areas where po box delivery is the rulemany rural communities, particularly in alaska and parts of other non-continental destinations, do not have street delivery available. in these areas, packages must be addressed to a po box. if you live in or are sending to one of these areas, confirm the po box address with the recipient before placing the order.still have questions?our customer service team can review the shipment history and help identify the cause.phone: 877-727-2354 (monday-friday around the clock, saturday 9:30 am-1:30 pm mst)email: cs@myib.comonline: 

i gave my home address but my package wasn't delivered. why?

IB Non-Con is International Bridge's flagship small parcel shipping service, built specifically for U.S. destinations outside the contiguous 48 states: Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, other U.S. territories, and military APO/FPO/DPO addresses.These are domestic U.S. shipments, but they move through air-dependent networks that require specialized infrastructure and regional expertise. IB has been building and refining this infrastructure since 2003.How IB Non-Con worksIB Non-Con uses a zone-skipping model: parcels are consolidated, transported by air to destination markets, and processed locally for last-mile delivery. The model is built on coordinated air lift capacity, destination-level facilities, structured partner coordination, and built-in recovery protocols.For a full breakdown of how the network is designed, the structural elements that make 2-5-day delivery possible, and which destinations IB Non-Con serves, visit our IB Non-Con service page. To discuss what IB Non-Con looks like for your shipping profile, contact our team.

ib non-con is international bridge's flagship small parcel shipping service, built specifically for u.s. destinations outside the contiguous 48 states: alaska, hawaii, puerto rico, the u.s. virgin islands, guam, other u.s. territories, and military apo/fpo/dpo addresses.these are domestic u.s. shipments, but they move through air-dependent networks that require specialized infrastructure and regional expertise. ib has been building and refining this infrastructure since 2003.how ib non-con worksib non-con uses a zone-skipping model: parcels are consolidated, transported by air to destination markets, and processed locally for last-mile delivery. the model is built on coordinated air lift capacity, destination-level facilities, structured partner coordination, and built-in recovery protocols.for a full breakdown of how the network is designed, the structural elements that make 2-5-day delivery possible, and which destinations ib non-con serves, visit our ib non-con service page. to discuss what ib non-con looks like for your shipping profile, contact our team.

what is ib non-con and how does it work?

Hawaii is a domestic U.S. destination. Shipments move through the U.S., with no customs documentation, no international duties, and no de minimis complications.IB has been building IB Non-Con infrastructure for Hawaii for over 20 years, including local facilities that support on-island processing across Oahu, Maui, Big Island, and Kauai.One practical note on addressing: most Hawaii deliveries use standard street formatting, but some remote areas require a PO box rather than a street address. Confirm address deliverability for neighbor-island and rural destinations before shipping.For transit times by island, rate detail, address considerations, and full service coverage, see our shipping to Hawaii page. For a deeper operational view, see our Hawaii operational guide on the blog.

hawaii is a domestic u.s. destination. shipments move through the u.s., with no customs documentation, no international duties, and no de minimis complications.ib has been building ib non-con infrastructure for hawaii for over 20 years, including local facilities that support on-island processing across oahu, maui, big island, and kauai.one practical note on addressing: most hawaii deliveries use standard street formatting, but some remote areas require a po box rather than a street address. confirm address deliverability for neighbor-island and rural destinations before shipping.for transit times by island, rate detail, address considerations, and full service coverage, see our shipping to hawaii page. for a deeper operational view, see our hawaii operational guide on the blog.

what should e-commerce businesses know about shipping to hawaii?

Alaska is a domestic U.S. destination. No international forms, no customs clearance, no duty requirements.With IB Non-Con, standard transit time is 2-5 business days, and many Alaska deliveries arrive early within that range, while timing may vary for rural locations due to weather or other circumstances. IB delivers to all of Alaska, including communities served by alternative final-mile methods.One practical note on addressing: many rural Alaska communities require PO box delivery rather than street delivery. Shipments addressed to a street address in these areas will be flagged as undeliverable, so confirm your customers in rural areas provide a PO box.For transit times by region, address formatting guidance, and pricing detail, see our shipping to Alaska page. For a deeper operational view across urban and remote communities, see our Alaska operational guide on the blog.

alaska is a domestic u.s. destination. no international forms, no customs clearance, no duty requirements.with ib non-con, standard transit time is 2-5 business days, and many alaska deliveries arrive early within that range, while timing may vary for rural locations due to weather or other circumstances. ib delivers to all of alaska, including communities served by alternative final-mile methods.one practical note on addressing: many rural alaska communities require po box delivery rather than street delivery. shipments addressed to a street address in these areas will be flagged as undeliverable, so confirm your customers in rural areas provide a po box.for transit times by region, address formatting guidance, and pricing detail, see our shipping to alaska page. for a deeper operational view across urban and remote communities, see our alaska operational guide on the blog.

what should e-commerce businesses know about shipping to alaska?

Puerto Rico is part of the U.S. domestic parcel network, which makes it an important market for e-commerce brands to understand. Shipments use U.S. ZIP codes, do not require customs forms from the mainland U.S., and can be handled through domestic shipping processes.With the right setup, shipping to Puerto Rico can become a clear, reliable part of a retailer's delivery strategy.IB has been delivering throughout Puerto Rico for over 20 years, including outlying municipalities.One practical note on addressing: Puerto Rico addresses use an urbanization (URB) code that many mainland address validation systems do not support. Missing or incorrect URB codes are the most common cause of delivery failures on PR lanes. Confirm your address tools handle URB codes before shipping.For transit times by municipality, address formatting guidance, and pricing detail, see our shipping to Puerto Rico page. For a deeper operational view of how PR shipping works, see our Puerto Rico operational guide and shipping to PR for businesses guide on the blog.

puerto rico is part of the u.s. domestic parcel network, which makes it an important market for e-commerce brands to understand. shipments use u.s. zip codes, do not require customs forms from the mainland u.s., and can be handled through domestic shipping processes.with the right setup, shipping to puerto rico can become a clear, reliable part of a retailer's delivery strategy.ib has been delivering throughout puerto rico for over 20 years, including outlying municipalities.one practical note on addressing: puerto rico addresses use an urbanization (urb) code that many mainland address validation systems do not support. missing or incorrect urb codes are the most common cause of delivery failures on pr lanes. confirm your address tools handle urb codes before shipping.for transit times by municipality, address formatting guidance, and pricing detail, see our shipping to puerto rico page. for a deeper operational view of how pr shipping works, see our puerto rico operational guide and shipping to pr for businesses guide on the blog.

what should e-commerce businesses know about shipping to puerto rico?

Yes. International Bridge delivers to all U.S. territories and all three categories of military mail addresses (APO, FPO, and DPO). These destinations are built into the IB Non-Con network as standard.U.S. territoriesIB delivers to the following U.S. territories:U.S. Virgin Islands (USVI), including St. Thomas, St. Croix, and St. JohnGuamAmerican SamoaNorthern Mariana IslandsOther U.S. outlying territoriesThese destinations require the same specialized handling as other non-continental destinations, air transport, destination processing, final-mile delivery, and special labeling.Military addresses: APO, FPO, and DPOIB delivers to all three categories of military mail addresses:APO (Army Post Office): U.S. Army and Air Force personnel stationed overseas or at domestic military basesFPO (Fleet Post Office): U.S. Navy and Marine Corps personnel, including those aboard ships at seaDPO (Diplomatic Post Office): U.S. government employees and diplomats at overseas embassies and missionsMilitary addresses use domestic U.S. ZIP codes and are processed through the USPS military mail system, meaning they ship as domestic parcels with no international customs requirements in most cases.Transit times for territories and military addressesTransit times vary by destination. Contact our team for specific estimates for your shipping profile. For military APO/FPO addresses, transit times can be affected by deployment schedules and ship movements, particularly for FPO addresses routed to vessels at sea.Address formatting for military shipmentsMilitary address formatting uses specific conventions: APO/FPO/DPO city designations, two-letter state codes (AE, AP, or AA), and specific ZIP codes. Errors in military address formatting are a common source of delays and undeliverable packages. For a full guide to formatting and what to expect on military mail, see our APO/FPO/DPO shipping guide and US territories shipping guide on the blog.For questions about military address deliverability or 

yes. international bridge delivers to all u.s. territories and all three categories of military mail addresses (apo, fpo, and dpo). these destinations are built into the ib non-con network as standard.u.s. territoriesib delivers to the following u.s. territories:u.s. virgin islands (usvi), including st. thomas, st. croix, and st. johnguamamerican samoanorthern mariana islandsother u.s. outlying territoriesthese destinations require the same specialized handling as other non-continental destinations, air transport, destination processing, final-mile delivery, and special labeling.military addresses: apo, fpo, and dpoib delivers to all three categories of military mail addresses:apo (army post office): u.s. army and air force personnel stationed overseas or at domestic military basesfpo (fleet post office): u.s. navy and marine corps personnel, including those aboard ships at seadpo (diplomatic post office): u.s. government employees and diplomats at overseas embassies and missionsmilitary addresses use domestic u.s. zip codes and are processed through the usps military mail system, meaning they ship as domestic parcels with no international customs requirements in most cases.transit times for territories and military addressestransit times vary by destination. contact our team for specific estimates for your shipping profile. for military apo/fpo addresses, transit times can be affected by deployment schedules and ship movements, particularly for fpo addresses routed to vessels at sea.address formatting for military shipmentsmilitary address formatting uses specific conventions: apo/fpo/dpo city designations, two-letter state codes (ae, ap, or aa), and specific zip codes. errors in military address formatting are a common source of delays and undeliverable packages. for a full guide to formatting and what to expect on military mail, see our apo/fpo/dpo shipping guide and us territories shipping guide on the blog.for questions about military address deliverability or 

does ib deliver to u.s. territories and apo/fpo/dpo addresses?

Getting started with International Bridge is a guided, supportive process. From the first conversation to your first shipment, our team works with you to understand your needs, walk you through setup, and help keep the process moving.Every business is different, so timelines may vary based on your technical setup and team availability. What stays consistent is our commitment to making onboarding clear, efficient, and as smooth as possible.Step 1: Talk to our teamThe first step is a short conversation with our sales team. Contact us by phone, email, or our online form and tell us about your shipping operation: your destinations, your monthly parcel volume, your current carrier setup, and what you're looking to improve. This gives us what we need to show you exactly what IB can do for your business.Phone: 801-889-1281Email: sales@myib.comOnline: Contact form, available 24/7Step 2: Account setup and configurationOnce we've agreed on the service structure that fits your needs, our onboarding team configures your account. This includes mapping your destination mix, setting up your rate structure, and establishing any custom handling requirements specific to your parcel profile.Step 3: System integrationIB connects directly with the platforms and systems you already use. Whether you're running ShipStation, ProShip, Shipium, or another multi-carrier shipping software, our team handles the integration setup. See our page on what platforms and systems IB integrates with for a full overview.For businesses using Box of Savings, IB's consolidation program for smaller-volume shippers, setup is even simpler: generate your labels through the IB platform, consolidate your parcels, and ship to an IB facility. No custom integration required to get started.Step 4: Start shippingOnce your account is configured and your systems are connected, you're ready to ship. Your non-continental orders flow through the same workflow as your mainland shipments, no separate process, no manual re-rou

getting started with international bridge is a guided, supportive process. from the first conversation to your first shipment, our team works with you to understand your needs, walk you through setup, and help keep the process moving.every business is different, so timelines may vary based on your technical setup and team availability. what stays consistent is our commitment to making onboarding clear, efficient, and as smooth as possible.step 1: talk to our teamthe first step is a short conversation with our sales team. contact us by phone, email, or our online form and tell us about your shipping operation: your destinations, your monthly parcel volume, your current carrier setup, and what you're looking to improve. this gives us what we need to show you exactly what ib can do for your business.phone: 801-889-1281email: sales@myib.comonline: contact form, available 24/7step 2: account setup and configurationonce we've agreed on the service structure that fits your needs, our onboarding team configures your account. this includes mapping your destination mix, setting up your rate structure, and establishing any custom handling requirements specific to your parcel profile.step 3: system integrationib connects directly with the platforms and systems you already use. whether you're running shipstation, proship, shipium, or another multi-carrier shipping software, our team handles the integration setup. see our page on what platforms and systems ib integrates with for a full overview.for businesses using box of savings, ib's consolidation program for smaller-volume shippers, setup is even simpler: generate your labels through the ib platform, consolidate your parcels, and ship to an ib facility. no custom integration required to get started.step 4: start shippingonce your account is configured and your systems are connected, you're ready to ship. your non-continental orders flow through the same workflow as your mainland shipments, no separate process, no manual re-rou

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