Built on 20 years of island expertise
International Bridge moves small parcels from the mainland to Puerto Rico, reaching communities across the island. Whether you're adding Puerto Rico to your shipping zones for the first time or optimizing an existing program, IB Non-Con is built for speed, consistency, and cost efficiency.
- Mainland to PR delivery
- 4 days
- Mainland to PR delivery
- Savings
- ~30%
- Savings
- Bilingual customer service
- EN/ES
- Bilingual customer service
What the Puerto Rico market actually looks like
3.2 million residents. E-commerce spending growing 8% year-over-year. A Spanish-speaking market with limited local retail and strong, sustained demand for mainland e-commerce. The Federal Trade Commission formally confirmed that many online retailers refuse to ship to Puerto Rico, which means the businesses that do face less competition. The figures on the right are sourced. The track record on the left is IB's own.
From 20+ years of operating in the market
95% of shipments arrive within 4 days, and many arrive within 3. Consistent performance built on established airline partnerships and verified routing, not estimated transit windows.
Sourced figures
The most populous U.S. territory, with limited local retail relative to population size. Sustained e-commerce demand across everyday product categories.
U.S. Census Bureau, Vintage 2024 Population Estimates
The market is active. The infrastructure is built. The question is whether you're serving it.
A short conversation with our team is the fastest way to find out what Puerto Rico could add to your operation.
Inside IB's Puerto Rico shipping operation
Puerto Rico has its own logistics profile: established air routes, island-specific carrier networks, and a market with genuinely strong e-commerce demand. The infrastructure is built, the relationships are established, the routing is refined.
- U.S. Mainland to Puerto Rico delivery
- 4 days
- U.S. Mainland to Puerto Rico delivery
- Savings vs. traditional carrier rates
- ~30%
- Savings vs. traditional carrier rates
Speed and savings, together
Some providers can match the transit time. Others can compete on price. IB's Puerto Rico service delivers both: a combination built on 20 years of air logistics, island carrier relationships, and routing infrastructure that takes years to establish.
McKinsey research (2024) found consumers now rank on-time delivery as their top delivery priority, above speed, and 63% will switch retailers after a single late shipment. Consistent 3–4 day delivery to Puerto Rico isn't just a logistics metric. It's a customer retention mechanism.
Established air routes
Parcels move from mainland consolidation points to Puerto Rico on verified, established airline routes, bypassing the intermediate handling that adds cost and transit time.
Small parcel specialists
IB's Puerto Rico network is purpose-built for small parcel e-commerce, designed around the volume, parcel profile, and delivery expectations of online retail.
Proactive visibility and reporting
Parcels enter IB's distribution centers with same-day, first-in-first-out sortation. Transit reports are available weekly or monthly based on your preference. IB's Quality Control team sends issue and delay notifications proactively. You don't have to check; we reach out.
EN/ES bilingual support
Puerto Rico's primary language is Spanish. IB's customer service team handles inquiries in both English and Spanish. Live support is available Monday through Friday around the clock and Saturday 9:30 am to 1:30 pm MST. Package tracking and the FAQ are available 24/7, so your Puerto Rico customers receive the same level of support as your mainland U.S. customers.
Puerto Rico is U.S. domestic
Puerto Rico is a U.S. territory. Shipments require no customs forms, no duties, and no CBP documentation. Standard domestic labels apply.
Established island carrier network
Consistent island-wide delivery depends on carrier relationships that take years to build. IB's Puerto Rico network spans the island through partnerships refined across thousands of shipments, not assembled from a standard carrier directory.
How IB ships parcels to Puerto Rico
A zone-skipping model built for Puerto Rico's specific infrastructure. Consistent parcel delivery starts with routing designed around the island's actual requirements, not adapted from mainland playbooks.
1Pickup
IB collects parcels at your facility or receives them at a U.S. mainland pickup point. Every package is scanned and prepared for transport to Puerto Rico.
2Established air routes
Parcels move to Puerto Rico on verified, established airline routes. Reliable scheduling and carrier relationships mean consistent, predictable transit.
3Last-mile delivery
Most shipments from the U.S. mainland arrive within 4 business days. Deep local carrier relationships mean every last-mile handoff is built on established routing, not improvised from the mainland.
Puerto Rico shipping connects to your existing stack
If you're already on ShipStation, ProShip, or Shipium, most accounts can be configured to add Puerto Rico within days. No custom integration, no new tooling, no disruption to how your team ships today. For direct integration, IB's onboarding team walks you through every step.
Not on one of these platforms? IB offers direct API integration. Contact our team to discuss your setup.
Shipping lower volumes to Puerto Rico?
Same network, same rates
Box of Savings gives lower-volume shippers access to IB's full Puerto Rico network: the same transit times, the same bilingual customer service, and the same cost efficiency as high-volume accounts.
Box of Savings was created with the low-volume shipper in mind.
Affordable small parcel shipping to Puerto Rico
Most businesses shipping to Puerto Rico through IB save approximately 30% vs. traditional carrier rates. The exact figure depends on your parcel weight, volume, and origin. A short conversation with our team is the fastest way to get numbers specific to your operation.
- Residential surcharges
- Delivery area surcharges
- Extended area surcharges
- Net minimum rates
- Demand surcharges
- Saturday delivery surcharges
- Dimensional fees under 1 cu ft
Hawaii
2–5 day delivery across all five major islands. Established air routes, approximately 30% savings vs. traditional carrier rates.
Shipping to Hawaii
Alaska
2–5 day delivery to Anchorage, Fairbanks, Juneau, and remote communities. IB Non-Con covers the full state.
Shipping to AlaskaU.S. Territories & APO/FPO/DPO
IB also serves Guam, U.S. Virgin Islands, American Samoa, CNMI, and military APO/FPO/DPO addresses through IB Non-Con.
Explore IB Non-Con destinations
Puerto Rico shipping, answered
The questions retailers ask most before adding Puerto Rico to their shipping zones.
Guides and resources
Destination breakdowns and operational insights for shipping to Puerto Rico
- Puerto Rico
How to ship to Puerto Rico: an operational guide for retailers
Most mainland retailers exclude Puerto Rico from their shipping zones because carriers apply zone-exception surcharges. Here’s how Puerto Rico can be served at scale.
Read guide - Puerto Rico
Shipping to Puerto Rico for businesses: how to remove checkout friction and serve the market correctly
Puerto Rico is a U.S. territory and shipping there is domestic. Most e-commerce systems still treat it as an exception, with friction surfacing at checkout. Checkout is where the friction lives.
Read guide - Puerto Rico
Shipping to Puerto Rico: 3 things e-commerce sellers must know
Most e-commerce sellers overlook Puerto Rico because they treat it like international shipping. In practice, it’s domestic. Three things matter most for sellers serving the market correctly.
Read guide
Let's talk about your Puerto Rico shipping
IB's small parcel shipping to Puerto Rico is built for e-commerce businesses of every size. Whether you ship 50 packages a month or 50,000, expect 3–4 day typical delivery from the mainland and approximately 30% savings vs. traditional carrier rates.