Get in touch

Connect with the International Bridge team

Whether you're evaluating IB as a shipping partner, already shipping with us, or need help with a package that's on its way, our team is here. Tell us what you need and we'll route you to the right person.

Customer support specialist at a desk taking a call, surrounded by chat bubbles and a clock
For package recipients

Customer service

Delivery status, tracking questions or general support.

Customer service:
877-727-2354
Email:
cs@myib.com

Phone menu: press 1 for Spanish, 2 for English.

For businesses

Sales and partnerships

Retailers, 3PLs, and marketplaces evaluating or expanding with IB.

Sales:
801-889-1281
Email:
sales@myib.com

We respond to inquiries within one business day.

Send a message

Tell us what you need.

Fill out the form and someone from our team of specialists will be in touch within one business day. If your message is about a specific package already in transit, the fastest first step is to track it using your tracking number.

  • Shipping rates and service questions
  • New account setup and integrations
  • Existing account updates
  • Media, press, and partner inquiries
  • Any other questions and information
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When we're open

Support hours

Live customer service is staffed Monday through Friday around the clock, with partial coverage on Saturday. Package tracking and FAQ resources are available 24 hours a day, seven days a week.

Faster routes

Common reasons to reach out

If your question fits one of these, it may be quicker to go direct.

  • Tracking

    Track a package

    Check shipping status, estimated delivery, and tracking events by tracking number or order number.

    Go to tracking
  • Answers

    Browse the FAQ

    Hours, delivery timelines, tracking, returns, destinations, SafePackage™, and more - pre-answered.

    Visit the FAQ
  • Services

    Learn about IB Non-Con

    Non-continental shipping to Alaska, Hawaii, and Puerto Rico. See how the network ships with 2-5 day delivery.

    See the service