Whether you're evaluating IB as a shipping partner, already shipping with us, or need help with a package that's on its way, our team is here. Tell us what you need and we'll route you to the right person.
International Bridge supports e-commerce businesses shipping with us and consumers receiving IB packages. Pick the path that matches what you need.
For e-commerce retailers, 3PLs, marketplaces, and subscription brands evaluating IB or expanding an existing partnership. Ask about IB Non-Con to Alaska, Hawaii, and Puerto Rico, US territories and APO/FPO/DPO coverage, integrations, or pricing.
We respond to new inquiries within one business day.
For consumers tracking an IB shipment, resolving a delivery exception, or asking about shipping status. If your question is about a specific package, tracking it first often gets you an answer faster than waiting on a reply.
Phone menu: press 1 for Spanish, 2 for English.
Fill out the form and someone from our team of specialists will be in touch within one business day. If your message is about a specific package already in transit, the fastest first step is to track it using your tracking number.
Live customer service is staffed Monday through Friday around the clock, with partial coverage on Saturday. Package tracking and FAQ resources are available 24 hours a day, seven days a week.
Call 877-727-2354 or email cs@myib.com.
Call 801-889-1281 or email sales@myib.com.
Many questions can be answered without contacting our team.
If your question fits one of these, it may be quicker to go direct.
Check shipping status, estimated delivery, and tracking events by tracking number or order number.
Go to trackingHours, delivery timelines, tracking, returns, destinations, SafePackage™, and more - pre-answered.
Visit the FAQNon-continental shipping to Alaska, Hawaii, and Puerto Rico. See how the network ships with 2-5 day delivery.
See the service