What is IB Non-Con's service reliability record?

IB Non-Con maintains 95%+ on-time delivery to metro areas across Alaska, Hawaii, Puerto Rico, and other non-continental U.S. destinations. That figure reflects operational refinement since 2003 in markets that require purpose-built infrastructure.

What on-time means at IB

IB measures on-time delivery against the transit windows published for each destination type. For non-continental shipments, the benchmark is delivery within the 2-5 business day window for metro areas, the same window IB's customers use for customer-facing delivery promises.

What makes reliability possible

IB Non-Con reliability comes from purpose-built infrastructure refined for non-continental markets, including dedicated destination-level facilities and established air relationships. For a detailed view of how the network is designed, see the definitive guide to shipping to Hawaii, Puerto Rico, and Alaska on the blog, and our IB Non-Con service page. For how IB handles disruption when it does occur, see what happens when an IB Non-Con shipment is disrupted.

Performance across destinations

The 95%+ on-time figure applies to metro area deliveries across all primary non-continental destinations: Alaska, Hawaii, and Puerto Rico. Performance in remote areas and outlying territories varies by destination and routing. Our team can provide destination-specific performance context during the onboarding conversation.

For questions about performance on specific lanes or destinations, contact our team.