Customer service hours, response times, Spanish-language support, and how to reach International Bridge about a package issue.

Contact & support hours - International Bridge FAQ

Contact & support hours

How to get started with International Bridge and the platforms and systems we integrate with.

IB Non-Con explained and what e-commerce businesses should know about shipping to Hawaii, Alaska, Puerto Rico, territories, and APO/FPO.

Non-Con service reliability, what happens during disruptions, and how IB handles edge cases on non-continental lanes.

Minimum volume, how IB pricing works, how much you can save with IB Non-Con, and the Box of Savings program.

How to return an unwanted order, why returns take so long, and what to do when a package was not delivered to your address.

What SafePackage is and how it handles CBP customs duty calculation, filing, and remittance for international mail.

Delivery times, service areas, shipping method, PO boxes and military addresses, and international shipping.

Track your International Bridge shipment and understand what each shipping status message means.

Transit times, how transit time is defined, and how tracking works for non-continental shipments.

IB Non-Con is International Bridge's flagship service for Alaska, Hawaii, Puerto Rico, U.S. territories, and APO/FPO. Learn how it works.

Hawaii is a domestic U.S. destination. What e-commerce businesses need to know about shipping to Hawaii and how IB Non-Con serves the market.

Alaska is a domestic U.S. destination. What e-commerce businesses need to know about IB Non-Con's Alaska coverage, urban and remote.

Puerto Rico is a domestic U.S. destination, not international. What e-commerce businesses need to know about IB Non-Con's PR coverage.

Yes. IB delivers to all U.S. territories (Guam, USVI, American Samoa) and all military APO/FPO/DPO addresses through IB Non-Con.