How do I get started with International Bridge?

Getting started with International Bridge is a guided, supportive process. From the first conversation to your first shipment, our team works with you to understand your needs, walk you through setup, and help keep the process moving.

Every business is different, so timelines may vary based on your technical setup and team availability. What stays consistent is our commitment to making onboarding clear, efficient, and as smooth as possible.

Step 1: Talk to our team

The first step is a short conversation with our sales team. Contact us by phone, email, or our online form and tell us about your shipping operation: your destinations, your monthly parcel volume, your current carrier setup, and what you're looking to improve. This gives us what we need to show you exactly what IB can do for your business.

Step 2: Account setup and configuration

Once we've agreed on the service structure that fits your needs, our onboarding team configures your account. This includes mapping your destination mix, setting up your rate structure, and establishing any custom handling requirements specific to your parcel profile.

Step 3: System integration

IB connects directly with the platforms and systems you already use. Whether you're running ShipStation, ProShip, Shipium, or another multi-carrier shipping software, our team handles the integration setup. See our page on what platforms and systems IB integrates with for a full overview.

For businesses using Box of Savings, IB's consolidation program for smaller-volume shippers, setup is even simpler: generate your labels through the IB platform, consolidate your parcels, and ship to an IB facility. No custom integration required to get started.

Step 4: Start shipping

Once your account is configured and your systems are connected, you're ready to ship. Your non-continental orders flow through the same workflow as your mainland shipments, no separate process, no manual re-routing, no exceptions.

How long does onboarding take?

For most businesses, the full setup process, from first conversation to first shipment, takes a matter of days. More complex enterprise integrations may take longer depending on the systems involved, but IB's onboarding team works to minimize the timeline wherever possible.

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