Do your customer service agents speak Spanish?
Yes. International Bridge has Spanish-speaking customer service representatives available to assist you with shipping questions, package issues, tracking inquiries, and more.
Spanish-language service hours
Our Spanish-speaking team is available:
- Monday through Friday: 8:00 am to 4:00 pm MST
How to reach a Spanish-speaking agent
Call 877-727-2354 and select option 1 for Spanish. You will be connected directly with a Spanish-speaking customer service representative.
Please note that Spanish-language phone support operates within the hours listed above. If you call outside of those hours, our English-language team is available Monday through Friday around the clock and on Saturdays from 9:30 am to 1:30 pm MST.
Other ways to reach us
You can also submit a question or concern at any time through our contact form. While the form is in English, you are welcome to write your message in Spanish and a team member will respond accordingly. You can also email us at cs@myib.com in Spanish, and our team will be happy to reply in Spanish.
Tracking your package in Spanish
Our tracking page is available in English only at this time, but our Spanish-speaking agents can walk you through tracking and help interpret any status messages over the phone. See our page on common shipping status messages for a detailed explanation of what each status means.