What are your customer service hours?

Our customer service team is available:

  • Monday through Friday: around the clock
  • Saturday: 9:30 am to 1:30 pm MST
  • Sunday: Closed

You can reach us in several ways:

Need help right now?

If your question is about a specific package, the fastest first step is to track your shipment using your tracking number or order number. Many common questions, including delivery status, estimated arrival, and shipping status messages, can be answered instantly through our tracking tool, without needing to contact our team.

Peak season response times

During high-volume shipping seasons (typically October through January), response times may be slightly longer than usual. Our team works to maintain our standard response target of within 3 business hours, and we appreciate your patience during these periods.

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