Customer service hours, response times, Spanish-language support, and how to reach International Bridge about a package issue.

Contact & support hours - International Bridge FAQ

Contact & support hours

How to get started with International Bridge and the platforms and systems we integrate with.

IB Non-Con explained and what e-commerce businesses should know about shipping to Hawaii, Alaska, Puerto Rico, territories, and APO/FPO.

Non-Con service reliability, what happens during disruptions, and how IB handles edge cases on non-continental lanes.

Minimum volume, how IB pricing works, how much you can save with IB Non-Con, and the Box of Savings program.

How to return an unwanted order, why returns take so long, and what to do when a package was not delivered to your address.

What SafePackage is and how it handles CBP customs duty calculation, filing, and remittance for international mail.

Delivery times, service areas, shipping method, PO boxes and military addresses, and international shipping.

Track your International Bridge shipment and understand what each shipping status message means.

Transit times, how transit time is defined, and how tracking works for non-continental shipments.

SafePackage™ is a CBP-approved AI-powered solution that calculates, files, and remits U.S. customs duties in real time.

SafePackage™ calculates, files, and remits U.S. customs duties to CBP in real time. Supports DDP, DDU, and hybrid models.