Non-continental shipping from ShipHero with International Bridge

There is a moment in most fulfillment operations where a Hawaii order stops being an order and becomes a problem. The rate does not calculate. The service reads as unavailable. Someone flags it for manual handling, or the checkout refuses the address outright. We have watched this pattern for more than two decades, across Hawaii, Alaska, Puerto Rico, the territories, and APO/FPO/DPO addresses. The order is fine. The network under it was never built for the destination.

The ShipHero and International Bridge integration closes that gap. Connect your IB account, add International Bridge as a carrier, and eligible non-continental orders route to IB Non-Con from the same workflow your team already runs. No second system. No separate exception queue.

Why non-continental orders break a standard setup

A standard shipping setup is designed around the contiguous US, so it treats Hawaii, Alaska, Puerto Rico, the territories, and APO/FPO/DPO addresses as edge cases. Its rates and routing were never shaped for these destinations, which is why the orders stall. IB Non-Con is our non-continental US small parcel service, built for exactly these destinations, so routing the order to it removes the failure at the source.

What the integration changes inside ShipHero

Once International Bridge is connected as a carrier, eligible non-continental orders route to IB Non-Con from your normal order flow. Your team does not open a second system or maintain a separate exception process. The destinations that used to stall in a manual queue move like any other order on the board.

What your customers get: 2-5 business days and tracking they can follow

Orders arrive in 2-5 business days, with tracking from pickup to the door, available 24/7. We measure the window from the first physical scan to delivery, so it reflects the real time your parcel spends in the network. This gives your support team a reliable delivery window they can share with customers.

Serving these markets protects your margin

IB Non-Con runs approximately 30% below standard carrier rates on supported non-continental shipments. Volume does not have to be high for the lane to pay. A store sending a handful of Hawaii or Puerto Rico orders a week can serve them without a surcharge or a blocked checkout, and Box of Savings consolidation lowers the per-parcel cost further for lighter-volume shippers.

Why these lanes need a specialist

We have run these lanes for more than two decades. That is long enough to know how a Puerto Rico outer-municipality address behaves, and what a realistic window looks like when scans go quiet in remote Alaska. It is also long enough to understand where traditional carrier networks may have gaps in coverage or service. Established air routes carry parcels to the destinations, and teams on the ground in the markets we serve handle the exceptions with people who know the lane. Every destination we serve is held to the same standard as any mainland US address. Our definitive guide to shipping to Hawaii, Puerto Rico, and Alaska sets out how the full network fits together. For the market detail on each lane, see the Hawaii shipping page, Alaska shipping page, and Puerto Rico shipping page.

Getting started

Setup is three steps. Create an International Bridge account, which activates IB Non-Con on your shipments. Add International Bridge as a carrier in ShipHero. Then route eligible non-continental orders as part of your normal flow. The ShipHero integration listing is the place to begin, and our team can confirm which destinations and order types qualify for your operation.

Frequently asked questions

Do I need a separate International Bridge account to use the integration in ShipHero?

Yes. You need an International Bridge account before you can route orders to IB Non-Con, because the account is what activates the service on your shipments. Once the account is active, you add International Bridge as a carrier in ShipHero and begin routing eligible non-continental orders from your existing workflow.

Which destinations does IB Non-Con reach?

IB Non-Con reaches Hawaii, Alaska, Puerto Rico, US territories, and APO/FPO/DPO addresses. These destinations sit outside the continental US, where standard carrier setups often price them incorrectly or fail to serve them. Routing these orders to IB Non-Con lets you serve the destination as a standard part of your shipping.

How fast is delivery, and how is the window measured?

IB Non-Con delivers in 2-5 business days. International Bridge measures the window from the first physical scan to delivery, so the number reflects actual time in the network. That gives your team a delivery window you can quote to customers with confidence.

What tracking do my team and my customers get?

You and your customers get end-to-end tracking, available 24/7. International Bridge scans each parcel from pickup through last-mile delivery, so the status stays current across the whole journey. Your team spends less time answering “where is my order” questions, and your customers can follow the parcel themselves.

Talk to us about your non-continental orders

If you run fulfillment through ShipHero, the quickest way to know what this changes for you is a short conversation. We will look at which of your Hawaii, Alaska, Puerto Rico, US territory, and APO/FPO/DPO orders qualify for IB Non-Con, how the routing behaves in practice, and the windows to expect. There is no commitment required to talk. Contact us at myib.com/contact-us.

Keep reading

Definitive guide to shipping to Hawaii, Puerto Rico, and Alaska: the full picture of how the non-continental lanes are structured, if you want the architecture before you talk.

Hawaii shipping page: the market detail, rate framing, and service specifics for the Hawaii lane.

Box of Savings: how consolidation lowers the per-parcel cost on these lanes, useful for lighter-volume shippers.